Legal Info

You Should Know

We do not provide recommendations regarding specific securities to buy or sell, and we do not offer trading or investing advice.

Billing, Cancellation, and Refund Policy

The use of any TraderSync product or service indicates that you agree to comply with the 
Terms and Conditions stated within this document. You understand and acknowledge that you 
have the ability to obtain access to the website version with the purchase of a subscription.

What types of payment do you accept?

We accept credit card payments only.

What is the billing process?

When you sign up for any of our recurring subscription plans, you will be billed every calendar month 
or yearly from the date of purchase until you decide to cancel the service.

Can I upgrade my subscription?

Yes, customers can upgrade from the TraderSync website. You can upgrade from a Pro Monthly 
to a Premium Monthly subscription as well as upgrade from a Pro Annual to a Premium Annual subscription. The amount due for a new subscription will automatically be prorated based on the amount of days used. If you need help upgrading your subscription, you can contact our billing department 
at info@tradersync.com.

Can I switch subscriptions?

Yes, you can switch subscriptions at anytime.

What is the cancellation policy?

Customers can cancel their subscription at anytime. To cancel, please log into your account in Account Plan and click Cancel Subscription button. Email us at info@tradersync.com if you have any questions 
or issues cancelling. TraderSync is not responsible for continued subscriptions should a client forget 
to cancel their account. It is the customer’s responsibility to confirm the cancellation.

What is the refund policy?

All payments made are non-refundable and we do not offer pro-rated refunds.

Does TraderSync grandfather rates?

TraderSync appreciates continued support. Many of our customers have been with us with uninterrupted subscriptions for years and continue to enjoy their old, lower rates. However, if a customer decides 
to change subscriptions or let their subscription lapse, the customer will need to re-purchase at 
the current rate.

Is there a free trial?

Yes, TraderSync offers free 7 days trial with full access to most features.

These are the limitations:
  • Exporting Trades;
  • Exporting Executions.

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