Why do my reports say Access Restricted?

Copy to clipboard

If Reports shows Access Restricted instead of your numbers, your plan does not include that report. Here is how to unlock it.

  1. Open Reports. Instead of your chart, the page shows an Access Restricted card.
  2. Read the message: Your current plan does not include access to analytics reports. The Evaluator report shows a similar card saying your plan does not include that report.
  3. Open Settings and choose Billing to check your current subscription.
  4. Click Upgrade (or open Plans) and choose Select plan on a plan that includes reports; if you already pay for a plan, the button says Change Plan.
  5. Return to Reports. Once your plan is active, the report loads with your numbers.

Have a question?

We Are Ready to Assist You 24/7 and Answer All Your Inquiries

Our specialists are always prepared to provide you with the necessary support and resolve any issues that may arise. Don’t hesitate to reach out - we are here to help you!

Start Live Chat

Learning center

Supporting You Every Step of the Way

We Use Cookies!

We have a friendly cookie policy on our website. This means that we use cookies to enhance your browsing experience and provide personalized content.

Rest assured, your privacy is important to us, and we only use cookies for necessary purposes. Feel free to adjust your cookie settings to suit your preferences.